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Welcome to our Rakuten.com store. GOPLUS CORP is a leading and emerging company in manufactory and exporting business. Our company is specialized in Pet Products, Sporting Goods, Travel Accessories, Home&Garden and Outdoor Products for more than 5 years. We strive to offer the highest quality merchandise at an competitive price. Items are described and photographed in detail for your consideration. We believe that it is our vision and mission to provide innovative products with best service and competitive price to satisfy you. Our goal is to make sure that you can find exactly what you are looking for and make it easy for you to place your orders.
Tax Policy
You agree that you as buyer and we as seller are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as seller we are responsible to collect, to report and to remit any sales, use or other taxes as may be required under applicable law. You agree (a) that Rakuten.com has no responsibility to collect, report or remit sales, use or any other applicable taxes in connection with your purchase, and (b) to fully indemnify, defend and hold Rakuten.com harmless from any and all claims, demands, damages, awards, fines, costs, expenses and liability in any way associated with foregoing. Without limiting the generality of the foregoing, Rakuten.com currently automatically charges sales tax with respect to any marketplace products shipped to California.
Our shipping time is from Monday to Friday. Both the shipping company and our shipping dept will not work on weekends. We send the goods within 24 hours after payment. From experience we know that the delivery will normally take about 2-8 days. Please be patient and we thank you in advance for your understanding. If an item is damaged during shipping, please contact us, so that we may contact the shipping company and resolve the issue. Note: 1. Please be sure to verify you have the correct shipping address on your order PRIOR to making payment as this is the address we must ship to. 2. Please verify that this address is the correct one you wish to have your package sent to. If an address change is needed you will be responsible for any fees associated. 3. We are not responsible for any return shipping cost in case that you don't like the item after you buy it or you place a wrong order.
We provide return or exchange in 30 days because of the quality problem and 180 days'warranty. We ensure all our items are new and in excellent condition prior to shipping. In the event that you receive an item that is not to those standards, please contact us via messages. All returns must be in original new condition as received and should be shipped with delivery confirmation. Note: 1.We are not responsible for any return shipping cost in case that you don't like the item after you buy it or you place a wrong order. If you return for refund, you need to pay the return shipping fee and the 10% restock fee. 2.If you want to interrupt the transaction after we ship the item, we will intercept the item and give you a full refund, but you should be responsible of the round trip shipping cost.
Our email address is vigorgalaxy@gmail.com. Our email CS time is 16:30 - 23:59 from Sunday to Friday. We are located in CA, if you need a large quantity or local pick up, welcome to our warehouse. Please let us know if you need more information about our products, services or if you have any comments. We will contact you as soon as possible with the requested information. If you have any questions or concerns about the product or this auction, please contact our customer service department via email. We will give you a response in 24 hours.

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